lauren murphy

Dr. Fulton is great, he really does a fantastic job and is always welcoming and shows a lot of gratitude for your business. I was very disappointed, however, by the customer service I received from the office staff on my visit last week. I got 15 units of Botox and when I went to go pay, I informed the guy at the desk that I had some brilliant distinctions points to use as well. He said “Karena (who is Dr. Fulton’s wife and office manager) just told me we can’t apply them to 15 units” I asked him why and he looked at me blankly and said “I don’t know”. I said that it seemed arbitrary and he said “yeah.” I asked him how many units I would have had to purchase to be able to use my points and he again looked at me blankly and said “I don’t know”. I felt like I was in the twilight zone, if you don’t know the answer to something you should say “I’m not actually sure, let me find that out for you” that is customer service 101! I ended up doing my own research and learned that you have to spend $200 before you can apply points per brilliant distinctions program rules, which is fine and understandable but shouldn’t your office staff be able to tell me this? Skinovative is NOT close to me, I drive very far out of my way to go there because I really like Dr. Fulton, but this interaction has me second guessing my future visits.